Shipping policy

Last updated: July 24, 2026

Shipping area

benleito.studio currently ships exclusively to addresses within the Netherlands. International shipping is not yet available.

Processing time

Orders are carefully prepared and packaged for shipment. We aim to dispatch orders within 1–3 business days after payment has been received.

During product launches, shop updates or other particularly busy periods, processing may take longer. Any different processing time will be clearly communicated on the relevant product page or during checkout.

Processing times do not include weekends or public holidays.

Shipping method

Orders are shipped with PostNL and include tracking. Once your order has been dispatched, you will receive a shipping confirmation by email containing your tracking information.

Delivery usually takes 1–2 business days after dispatch. Delivery times are estimates and may be affected by delays outside our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your order.

Delivery address

Orders are delivered to the address entered during checkout. Please check that your delivery details are complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at hello@benleito.studio. We cannot guarantee that the address can still be changed once the order has been prepared or dispatched.

Delayed or missing order

If your order has not arrived within the expected delivery period, please check the tracking information first.

If the tracking information does not provide a solution, contact us at hello@benleito.studio. We will investigate the shipment with PostNL and help find an appropriate solution.

benleito.studio remains responsible for the order until it has been delivered to you or to a third party designated by you, other than the carrier.

Damaged orders

Every order is packaged with care. If your order arrives damaged, please contact us as soon as reasonably possible at hello@benleito.studio.

Please include:

·      your order number;

·      a description of the damage;

·      clear photographs of the product;

·      clear photographs of the outer and inner packaging.

Please retain the product and packaging while we investigate the damage. We will provide an appropriate solution in accordance with applicable consumer law, which may include replacement or a refund.

Reporting damage promptly helps us investigate the shipment, but does not affect your statutory consumer rights.

Questions

If you have any questions about shipping or delivery, please contact us at hello@benleito.studio.